Nova Vita Domestic Violence Prevention Services welcomes feedback on how we provide accessible client service. Client feedback will help us identify barriers and respond to concerns. Clients can provide feedback in the following way(s):

• In person – please speak with any staff member
• By phone – please call 519-752-1005 x222
• In writing – please send to 59 North Park St, Brantford, ON N3R 4J8
• By e-mail – please email info@novavita.org

All feedback, including complaints, will be handled by the Manager or Director for the specific program the feedback or complaint relates to. Clients can expect to hear back within seven business days.

Nova Vita Domestic Violence Prevention Services will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.